Grapevine Amateur Radio warranties all new equipment sold from this website, from online auction sales, and from equipment or items purchased at Hamfests. Please see below for standard warranty information. Any questions should be directed to sales@grapevinehamradio.com

 

**All New (not used) items purchased from this site contain a 30-day Exchange, 1-year Warranty against defects or problems. Refunds will be processed with approval on a case-by-case basis.

 

**Manufacturer Warranties:
If the product you’ve purchased carries a manufacturer warranty, it can be returned directly to the manufacturer, or it can be returned to us and we will process the return/exchange for you. Each manufacturer is different in their own policies, so please contact us for any detailed questions.

**No Manufacturer Warranty
Most of the Chinese Radio companies do not offer manufacturer warranties. Most of these companies expect the retailer to perform the exchange/repair of any defective radio. Grapevine Amateur Radio accepts and adheres to this policy. Any new equipment that is purchased from us will be eligible for the same 30-day exchange, 1-year warranty. In most of these cases, the item will be replaced with a new item, but we reserve the right to determine if the defect is a manufacturer defect, or abuse. Equipment with obvious physical or water damage will not be replaced.

Grapevine Amateur Radio strives to provide the best customer service possible. We want your business, and more so, we want your repeat business. Please let us know, as soon as possible, if there are any issues with anything you have purchased from us. Thank you for your continued patronage.